Do you have a support system?
We have a 24/7 support system.Your request is first received by support agent and proceeds to the manager in case the agent cannot assist you. The working hours of support agents and managers are always 24/7.
How quickly can I get a response to my ticket?
The maximum response time is within 24 hour frame
Do you have any support maintenance outside your service?
Currently all the support maintenance is carried out via our email system.
Do you have an urgent support system?
To contact the urgent support system, Contact us on ICQ,Telegram, or Jabber
How do i make a purchase on your shop
You can make a purchase on our shop by simply selecting the service or item and add it to your CART then checkout and pay Using Bitcoin
We dont store your bitcoins on our shop unlike most shops.You only pay for your service/item from your personal BTC wallet when you need to.Most shops or markets that tell you to top up your wallet on there store will probably at one time steal your coins through Exit scams,we have seen this through the now defunct Dream,Market,Nightmare Market and so many others
My payment is not processed, what do I do?
If you think that your payment has not been confirmed, please write us an email (comt@cashout-money.net) to the support service and we will help you with your problem as soon as possible.
When can i cashout my Western Union MTCN?
You have approximately 8 hours to Cashout your Western Union MTCN.No refunds are allowed after this period expires
How much time is given for cards check?
Currently the time for cards checking is limited. The minimum timeout between opening and checking the card is 10 minutes.No refunds after this time expires
Why is my Account blocked?
- You made more than 2 orders without making payment
- You have tried loging in too many times with wrong credentials
- You tried to scam us
- You created account but did not make any purchase in 5 days
- We noticed some iregular activities from your IP address
What happens to locked account?
We pass a locked account to a new user. By doing this we solve 2 problems. First, our service will be used only by professionals, for whom this is an everyday work and who earn with it and stays active every day. Second, we mix the users. As a result, the client uses one profile and then another one. It will be impossible to track down such user, especially if he pays in Bitcoin.
What about appropriate behavior?
It is strongly recommended to be polite while communicating to us, because we are initially willing to do our best to help the client. Failing to do so will force us to take harsh actions. Also avoid writing private jabber,Telegram or ICQ messages to the administration without a serious reason. If you have any questions, write email.
I did not receive any reply , what is the reason?
It is most likely that you are in blacklist for the following reasons:
- Spam;
- Your account in our service is blocked;
- You had unreasonable requests;
- You asked for information about updates;
- You kept asking questions described in detail in FAQ.
- you ask too many questions but never buy anything from our shop
Do you accept custom Orders
Yes we accept custom orders.Make a request via our email support system and we shall honour your request
The website does not work, what do I do?
If the website stopped working correctly or some elements are not loading, clear the cache and try again. If the service does not work at all, contact urgent support service via ICQ,Telegram or Jabber
What mode of payment do you accept?
We Only Accept BITCOIN (BTC)
